ABOUS US - FAQS

Where do we operate?
We’re based in East Anglia and work across the UK, supporting retrofit projects of all sizes for local authorities, housing associations, installers and private clients. We use a network of trusted and accredited professionals to ensure consistent quality, compliance and technical excellence on every project, wherever it’s located.
What makes us different from other retrofit companies?
We’re completely independent, removing conflicts of interest and working only with trusted partners who share our core values and professional standards. By putting homeowners and residents first, we ensure every assessment, design and recommendation is impartial, technically sound and focused on achieving the best possible result for each home and its occupants.
How experienced is our team?
With more than 100 years of combined experience in energy efficiency, surveying and building pathology, our team understands how to get things right first time.We’re made up of qualified Retrofit Coordinators, Assessors, Domestic Energy Assessors (DEAs) and Damp and Mould Specialists with extensive knowledge of energy efficiency retrofits including fabric and ventilation upgrades, heating systems and renewable technologies.  

Our professionals hold membership and chartered status across leading industry bodies such as RICS, CIOB, CIAT, CABE and ABBE, ensuring every project is delivered to the highest technical and professional standards.
What accreditations, memberships, and awards do we hold?
We’re regulated by both CIAT and RICS and registered with Trustmark, reflecting our commitment to maintaining the highest professional and technical standards. Our processes follow recognised ISO 9001, ISO 14001, and ISO 45001 principles to ensure consistent quality, environmental responsibility, and safe working practices. We’re proud members of the Installation Assurance Authority Federation(IAAF) and the Energy Efficiency Association (EEA), actively contributing to progress within the energy-efficiency sector. We were named East of England Consultancy of the Year in recognition of our commitment to quality ,innovation, and compliance. As members of the Suffolk Chamber of Commerce and a Living Wage Foundation employer, we’re dedicated to supporting our local communities, promoting fair pay, and maintaining the highest standards of integrity and social responsibility.
Who do you work with?
We work with homeowners, installers, housing associations, local authorities, architects, building surveyors and multidisciplinary professionals across the retrofit and wider construction industry who share our commitment to quality, sustainability and high professional standards.
How can I contact you?
You can reach our team by calling 01284 413397or emailing info@2035assessments.com. We aim to respond to all enquiries within two working days.
What’s the difference between PAS 2030 and PAS 2035?
PAS 2035 is the national standard for managing domestic retrofit projects in the UK. It sets out the process for assessing, designing and coordinating energy efficiency improvements to ensure they are safe, effective and appropriate for each home.

PAS 2030 sets the technical and quality requirements for installers carrying out energy efficiency improvements. It covers the installation of measures such as insulation, heating systems and renewables, ensuring all works are delivered safely, competently and in accordance with best practice standards.

Together, PAS 2030 and PAS 2035 form the framework that ensures all retrofit projects are delivered to consistent, high standards of quality and compliance.
What is the Whole House or Fabric First Approach?
The whole house or fabric first approach is central to PAS 2035. It means looking at the building as a complete system rather than focusing on single measures. The aim is to improve the building fabric first, such as insulation, airtightness and ventilation, before adding heating or renewable technologies.

This approach ensures that improvements work together effectively, reduce energy demand and prevent problems like damp, mould or condensation. By understanding how each element of the building interacts, the retrofit process delivers long-term performance, comfort and value for both the homeowner and the environment.
What is a Retrofit Assessment?
A Retrofit Assessment is the first stage of the PAS 2035 process. It involves a detailed on-site evaluation of the property’s condition, energy performance and occupancy. The assessment identifies any risks, defects or constraints that could affect energy efficiency improvements and provides the evidence needed for the Retrofit Coordinator to develop a suitable, compliant design and improvement plan.
What is the role of Trustmark?
Trustmark is the UK Government-endorsed quality scheme for work carried out in and around homes. The Department for Energy Security and Net Zero (DESNZ) supported Trustmark to become the established Quality Mark for the retrofit sector.

Businesses operating under Trustmark must comply with a Code of Conduct, a Code of Practice and a Customer Charter, ensuring high standards of technical competence, compliance and customer care. Under PAS 2035 and PAS 2030, all retrofit projects must be delivered by Trustmark registered organisations.

Trustmark also operates the central Data Warehouse where all project evidence is lodged, providing oversight, accountability and transparency across every retrofit project.
What is BS 5250?
BS 5250 is the British Standard for managing moisture in buildings. It provides guidance on controlling condensation, damp and mould by balancing insulation, ventilation and material choices. The standard promotes a whole-building approach that helps maintain healthy indoor environments, reduce moisture-related defects and protect the long-term durability of the property.

The Level 3 Award in Damp, Mould and Condensation in Buildings (Damp And Mould Qualification Online | Environment Study Centre) is built on the principles of BS 5250, supporting a clear understanding of how moisture interacts with building fabric and how to prevent associated risks through effective design, assessment and management.
What is BS 7913?
BS 7913 is the British Standard for the conservation of historic, traditionally constructed and protected buildings. It sets out best practice for maintaining, repairing and improving older properties, ensuring that energy efficiency upgrades are sympathetic, compliant and appropriate for each building’s character and construction, while protecting historic value.

A key part of BS 7913 is the Significance Assessment, which identifies what is important about a building and often forms the basis for any Heritage Impact Assessment required for planning or design approval.

The Level 3 Award in Energy Efficiency for Older and Traditional Buildings (Traditional Buildings Retrofit Course | Environment Study Centre) is built on the principles of BS 7913 and is a recognised qualification for professionals working on traditional buildings, and a requirement under PAS 2035.
What are an IOE and an MTP?
The Improvement Option Evaluation (IOE) is the stage in the PAS 2035 process where the Retrofit Coordinator reviews all possible energy efficiency measures for a property. Each option is assessed for cost, performance, suitability and interaction with other measures to identify the best whole-house solution.

The Medium-Term Plan (MTP) sets out a long-term improvement strategy for the property, typically over 20–30 years. It outlines which measures should be installed now and which could follow in future phases, helping to manage budgets while maintaining a consistent, fabric-first approach to achieving net zero.
What funding schemes are there?
Several government-backed funding schemes require PAS 2035 compliance to ensure quality, safety and consumer protection. These include:
ECO4 (Energy Company Obligation) GBIS (Great British Insulation SchemeWarm Homes Social Housing Fund (WH:SHF) Warm Homes Local Grant (WH:LG).

Compliance with PAS 2035 is mandatory under these schemes to ensure all works are delivered safely, effectively and to nationally recognised standards.
What measures can be installed under PAS 2035?
PAS 2035 covers a wide range of energy efficiency measures designed to improve the performance, comfort and sustainability of existing homes. These typically include:

Fabric measures: Loft insulation, Cavity wall insulation, Internal wall insulation, External wall insulation, Floor insulation, Window and door upgrades

Ventilation measures: Extract fans, Background and trickle vents, Undercuts

Heating measures: Air-source heat pumps, High efficiency boilers, Heating controls and smart thermostats, Hot water cylinder and pipework insulation, Electric Storage Heaters

Renewable and low-carbon technologies: Solar photovoltaic, Battery storage

The final combination of measures is agreed collaboratively between the Retrofit Coordinator, Designer, Installers, Funders and Occupants. Working together ensures that all upgrades are appropriate, practical and deliver real improvements in comfort, efficiency and sustainability.

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